Monday through Thursday - 8:30am to 6:00pm
Friday - 8:30am to 8:00pm
Saturday and Sunday - 10:00am to 6:00pm

If you are arriving after-hours, please contact the front desk at 231.533.8123 to receive special after-hours check-in instructions.

All accommodations at VPN Properties are 100% smoke free. A fee of $250 will be assessed for smoking in a non-smoking accommodation.

Check-In Time: 4:00pm
Minimum Age to Register: 21 *valid ID required
Check-Out Time: 10:00am

Our goal is to have all units cleaned and ready by 4:00pm. In order to do this, we begin cleaning at 10:00am. Late check-out requests cannot be honored. Thank you on behalf of the guests checking in immediately following your departure.

If you are checking out before/after the front desk is open, please leave your keys in the unit and call 231.533.8123 to let us know.

Cancellation policy varies by accommodation. Please refer to your reservation confirmation/contract to verify your cancellation policy or call us directly at 231.533.8123.

Accepted payment options:

Guests who plan on checking in after the Front Desk has closed for the day will need to utilize our after-hours check-in procedure. A Guest Billing Authorization Form must be filled out, signed, and returned to us before after-hours check-in instructions can be given. Please give us a call at 231-533-8123 and one of our Reservation Managers will advise you where to email the completed form. The Guest Billing Authorization Form can be found here. For your convenience, once you have completed and signed the Guest Billing Authorization Form, you may email it to frontdesk@vpnupnorth.com. When emailing please include the name the reservation is under, reservation number, and a phone number if we need to reach you with questions.

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To make your stay more enjoyable we offer items for rent and pet friendly guestrooms:
Rollaway - $65 per stay
Folding Table and Chairs - $50 per stay
Grill Rental - $100 per stay - (please note: not all properties allow grills, please inquire if your property does)
Highchair - $25 per stay
Pack and Play - $45 per stay (does not include crib sheets or blanket)
Pet Fee - $50 per stay (guest must read and sign pet policy)

Contact the front desk at 231-533-8123. Please request these items no later than 1:00pm on your day of arrival. Payment is required when the item is reserved. Delivery of these items to your accommodation is during regular housekeeping and maintenance hours. Requests made after-hours will be honored the following day. Refunds are not issued for cancellations after the items have been delivered.

Wireless internet is available in most accommodations at VPN Properties. Please call us at 231.533.8123 to verify Wi-Fi accessibility.

During the summer months outdoor pools are open. Guests of Snowshoe may use the Snowshoe Pool. Chief Cottage, Legend Cottage, and Legend Inn guests may use the pool located at the Legend Cottages. For your safety and the safety of others, children under the age of 16 must be under the supervision of an adult. Older children or siblings should not be considered adults. Children who are not toilet trained must wear swim diapers. Regular disposable diapers create a health issue. Pool towels are provided at most pool areas. Pool towels should not be removed from the pool area. Please do not bring towels from your accommodations. The water temperature of our pools is maintained between 80-85 degrees F. If you, or any member of your party has experienced flu-like symptoms in the past two weeks, public health departments suggest refraining from swimming in public or commercial pools.

Resort quiet hours are 11:00pm to 7:30am. Noise complaints may result in an additional charge if it becomes necessary to compensate other guests as a result of an adjacent unit non-compliance with quiet time hours. Please be kind to your neighbors.

Please check your accommodation for personal items including pillows, phone chargers, clothing, and kitchenware before checking out. If you would like personal item(s) shipped to you, you are responsible for a $10 handling fee plus actual cost of shipping. Pre-payment is required prior to shipping. Items left unclaimed after thirty days will be donated to a local charity. Due to the tremendous amount of items left behind, we are unable to hold items for future pick-up.